How to cope with Error Code 0x80040c97 (OneDrive couldn’t be installed)

Onedrive код ошибки 0x80040c97

How to cope with Error Code 0x80040c97 (OneDrive couldn’t be installed)?

If you’re using Windows 10, you must have come across OneDrive. It’s a cloud storage service from Microsoft that allows users to store, share, and synchronize files across multiple devices. OneDrive comes with many benefits, chief among them being 15GB of free storage space. It also enables users to easily organize files and collaborate using other Microsoft platforms, including Office.

Despite its good features, the tool is not immune to issues. For instance, some users have reported encountering the “OneDrive couldn’t be installed” error. The error notification is accompanied by the error code 0x80040c97, and it prevents the installation of OneDrive.

Here is how the error message reads in full:

“OneDrive couldn’t be installed

The file you downloaded might be damaged, or there might be a problem with certificates on your PC. Please download and install OneDrive again, or search the forums on Answers. microsoft. com for the following error code.

(Error code: 0x80040c97)”

If you rely on the OneDrive cloud service, the error can be quite frustrating. The good news is that it’s not permanent. Below, we share tips on how to fix the “OneDrive couldn’t be installed” error. But first, let’s take a look at some of the causes of this error.

What Is Error Code 0x80040c97 in Windows 10?

The OneDrive installation error code 0x80040c97 may be triggered by various issues that prevent you from successfully installing OneDrive. Here are some of the most likely culprits:

How to Fix ‘OneDrive Couldn’t Be Installed. Error Code: 0x80040c97’

Fix 1: Check Your System for File Corruption

There is a high chance that your system files have somehow been corrupted. This can happen in many ways, such as through malware infection or a sudden computer shutdown due to a power outage.

You should attempt to repair those files using the System File Checker (SFC) tool. It is a built-in Windows tool that detects damaged system files and replaces them with good copies. To proceed, follow these steps:

The process may take a while, depending on the number of files being scanned. Once it’s complete, reboot your PC and check if you can install OneDrive without problems.

Fix 2: Temporarily Disable Windows Defender Firewall

As discussed above, Windows Firewall may be blocking OneDrive’s setup files from installing, thereby triggering the error code 0x80040c97. To fix this, try temporarily disabling Windows Firewall. This way, you’ll be able to check if it’s responsible for the error.

To do that, follow these instructions:

With Windows Firewall turned off, try reinstalling the OneDrive application, and hopefully, it should go through without issues. If it doesn’t, move on to the next solution. Remember to re-enable Windows Defender Firewall to protect your system.

Fix 3: Reset OneDrive

When faced with OneDrive problems, your best bet is to reset the application to its factory defaults. Resetting an app usually fixes glitches or bugs that might have caused it to malfunction.

To reset OneDrive, follow the procedure below:

If the OneDrive icon takes too long to reappear, open the “Run” box, paste the command %localappdata%\Microsoft\OneDrive\onedrive. exe and press the “Enter” key.

If resetting OneDrive doesn’t get rid of the installation error, you may have to consider reinstalling the OneDrive app. Please see the details below.

Fix 4: Terminate the OneDrive Process and Reinstall OneDrive

If the OneDrive process is already running in the background, it may lead to a corrupted or incomplete setup file and thereby cause the error in question. The right approach would be to force close the OneDrive process along with all related background processes.

Here’s how:

If reinstalling OneDrive fails, it’s probably due to compatibility issues – that is, your current OneDrive version may not be compatible with your Windows build. To fix this, try the next solution below.

Fix 5: Downgrade to an Older OneDrive Version

It’s common for fresh software releases to have some bugs, and your OneDrive version may be yet to receive fixes for the issues it is affected by. Additionally, if the OneDrive version you are running is not compatible with your Windows build, it will not function as required.

According to several users, downgrading to one of the older versions of OneDrive, like version 19.152.0801.0008, may help resolve the problem.

Fix 6: Update Windows

Needless to say, an outdated Windows OS can cause various PC issues and prevent applications, like OneDrive, from installing properly. To enjoy new and improved features and keep your Windows OS stable, it’s advisable to regularly update it.

Here is how to do that:

Once all the updates have been installed, try installing OneDrive to check if it still throws up the error code 0x80040c97.

Fix 7: Edit the Registry

Another method to fix the OneDrive installation error is changing a registry value associated with the installation of the OneDrive application. Remember to take extra precautions when dealing with the registry since one wrong value is all it takes to make your PC unusable.

Therefore, it’s highly advisable to back up your registry first before attempting this process. Creating a registry backup is simple:

Fix 8: Optimize Your PC

We’ve mentioned earlier that after uninstalling OneDrive, you should delete temporary files as well. Temp (temporary) files are created by your operating system and third-party applications whenever they are running. While these files may not cause any issues, when they accumulate, they end up taking valuable disk space and reducing the overall performance of your system.

When you delete temp files, not only do you create more storage space, but you also ensure that your computer operates at its peak performance. Temp files are part of PC junk that accumulates over time and starts causing PC issues. To prevent this, we recommend using an advanced PC optimization tool like Auslogics BoostSpeed.

Resolve PC Issues with Auslogics BoostSpeed

Besides cleaning and optimizing your PC, BoostSpeed protects privacy, diagnoses hardware issues, offers tips for boosting speed and provides 20+ tools to cover most PC maintenance and service needs.

The program comes with more than a dozen features, all designed to help your PC perform at its optimal efficiency. One such feature is the Clean Up tab, which gives you the options to clean up your disk, remove empty folders and duplicate files, clean up the registry, and remove unused programs.

You’ll find Disk Explorer especially helpful. It lists all folders by size, specifying the percentage of disk space each folder occupies. This helps you to know which folders contain large files and delete those that you no longer need.

With Auslogics BoostSpeed, you’ll be surprised how much space you can actually save by deleting PC junk like temp files, Microsoft Office cache, and files left behind by Windows updates.

That’s not all. BoostSpeed also restores your system’s stability by removing corrupt keys and invalid entries from the Windows Registry. Usually, it’s hard to tell if issues are affecting the registry until your system and applications start to freeze and crash unexpectedly. But by then it will be too late. Luckily, with the Auslogics BoostSpeed PC optimization tool, you’ll be at peace knowing that everything is being taken care of.

To ensure that your PC’s performance is always at its best, we recommend scheduling automatic maintenance and have the system auto-cleaned and auto-tuned continuously.

We hope this guide helps you to find a fix for the “OneDrive couldn’t be installed” error. If you have queries, suggestions, or additional info, don’t hesitate to comment below.

How To Fix OneDrive Installation Error Code 0x80040c97 On Windows 10?

On Windows 10, OneDrive is Microsoft’s storage service for storing files in the cloud and it offers you a simple way to store, synchronize and share your files. Even though it is a great user-friendly and feature-proof application but it still has buggy ends. It has been reported by many users in the online community that OneDrive encounters a couple of installation and functional errors. Among which, Error Code 0x80040c97 is a persistent one that resists the users from installing OneDrive successfully on their PC.

OneDrive Installation Error Notification

Users receive the error message to be “OneDrive couldn’t be installed”. The core reason is notified that either the downloaded setup file is damaged or there are problems with the certificates on the PC. The error notification is as follows:

What Causes OneDrive Installation Error Code 0x80040c97?

Our technical researchers drafted a list of causes that may be causing the error under consideration as it becomes easy to rectify the problem once the cause is known. The list is as follows:

Solution 1: Terminate OneDrive Process (PowerShell) & Reinstall OneDrive

Sometimes, the OneDrive installation process breaks down due to many arbitrary reasons i. e. Corrupted or incomplete setup file, inappropriate certificates configuration, etc. Even though the installation process breaks down but it still runs in the background. The right approach would be to kill these hidden background processes, download the latest fresh OneDrive setup, and install it. This proved to be helpful for many users online. Please go through the steps given below:

Solution 2: Downgrade to Older Version

If the above solution did not work for you then the problem is related to the version compatibility (Windows Build & Microsoft OneDrive). Sometimes, Microsoft developers publish updates for different software i. e. Office, Teams, etc. including OneDrive.

It is not always the case that these updates are perfect and they contribute to the betterment of the relative product/software. It has been reported that the recent updates may be causing the error under consideration. In this situation, downgrading to an old version of Microsoft OneDrive i. e. 19.152.0801.0008 that is proved to be error-free suggested by the Microsoft Developers, helped many users online to solve the problem. Follow the steps given below to sort out your problem: