PS5 error codes: What they mean, and how to fix them

Код ошибки ps5 ce 108255 1

PS5 error code CE-109506-1 is keeping players from connecting to the PSN, as noted in our PSN servers seemingly down story, but as of now, we aren’t aware of a fix, or even a reason for the code. We searched Sony’s website through and through and it isn’t listed there, so it’s likely an emerging issue. At the time of writing, PlayStation has yet to acknowledge the issue, but considering how widespread it seems to be, that’s likely to change soon.

PS5 error code CE-105799-1 / CE-113212-0

«Unable to connect to the server.»

These are PSN connection error message, so the first thing to do is check the PlayStation Network status page to make sure everything is up and running. If there is no maintenance or downtime in progress, restart your PS5 and configure your wireless connection settings again, checking your router is in range or switching to a wired connection if possible. If the problem persists, turn off your modem and router for 5 minutes, then restart and update your router firmware if available. If the issue still isn’t resolved then it’s likely there’s a temporary connection fault, so wait and try again later.

PS5 error code CE-108862-5

«Unable to connect to the server.»

This is another connection error message, but this time possibly relating to the servers for the individual game you are playing. If the PlayStation Network status page linked above confirms everything is currently working, then check the game developer’s website or social media channels to see if they have a specific issue. Again, it’s likely this is a temporary connection fault, so if you can’t resolve it then wait and try again later.

PS5 error code CE-107520-5 / CE-108889-4

«Please install the latest system software.»

This PS5 error code means that your system software is not up to date, so connect to the internet and follow the instructions to update to the latest version. If you can’t connect your console online, you can also download and install the latest system software on a USB drive via a computer, or update it using a game disc. For more information on this process, see the official PS5 System Software Update site.

PS5 error code CE-108255-1

«Something went wrong with this game or app.»

A number of players are receiving this PS5 error code, and unfortunately the initial prognosis doesn’t sound good. Some are getting it with one specific PS5 game, while others are receiving the error with every PS5 title they try. Although Sony haven’t officially commented on the issue yet, several people are reporting that they’ve spoken to customer services and been advised that they’ll need to return their hardware for replacement. If you are getting this error and it persists, you’ll need to contact PlayStation customer services for more details.

PS5 error code NP-102955-2

«The account information is incorrect.»

If you’re receiving this PS5 error code, then the PlayStation Network account log in information you’re supplying does not match the records held by Sony. Double check that you’re entering the correct email address and password (case sensitive), and if you’re sure the information you’re entering is correct then you’ll need to contact customer services to reset your password.

Other PS5 error codes

If the particular PS5 error code you’ve been experiencing isn’t listed here, there are other resources you can go to for support. The Reddit PlayStation Community Support Team are currently building this PlayStation Error Code Database to cover a wide variety of issues, or you can search the error code on the PlayStation Support site itself to see if there is a support article available.

How to Fix PS5 Error Code CE-108255-1

Some PlayStation 5 users are seeing the CE-108255-1 error code when launching certain games. In most cases, this problem is reported to occur with Call of Duty Cold War, Dirt 5, and NBA 2k2.

Error code CE-108255-1 on PS5

After investigating this issue thoroughly, it turns out that there are several different underlying causes that might trigger this error on your PlayStation 5 system:

Now that you are familiar with every potential cause that might trigger this error code, here’s a list of verified methods that other affected users have successfully used to get to the bottom for his issue:

1. Update PS5 to the latest firmware version

One of the most common instances that will trigger this problem is an outdated firmware version. Several affected users have confirmed that the issue was finally fixed after they updated their current firmware to the latest version available.

Normally, you should be able to update your PS5’s firmware directly from your console’s UI, but in some cases, this might not be possible due to a system file glitch – To accommodate this scenario, we’ve created two separate guides that will allow you to update your PS5 firmware to the latest.

(Follow sub guide A if possible or move down to sub guide B if you can update your firmware conventionally.)

A. Update your firmware via your console UI

If you’re only seeing the CE-108255-1 only with a specific game, chances are you’re dealing with some kind of game file corruption that is preventing the system from launching the game.

Several PlayStation 5 users have confirmed that they were finally able to resolve the problem simply by uninstalling the game that failing with the CE-108255-1 error and reinstalling it again from scratch.

In case you’re looking for specific instructions on how to reinstall the problematic game on your PlayStation 5 system, follow the instructions below:

3. Changing the in-game language pack (Call of Duty Cold War ONLY)

If you’re only encountering this issue while attempting to play Call of Duty: Cold War, chances are you’re dealing with an issue rooted in the language pack that you’re currently using.

There are a lot of users that have stopped seeing this issue altogether on their PS5 console once they changed their console/game settings to American English – This might be an inconvenience for non-native Americans, but it’s still better than not being able to play the game at all.

If this scenario looks like it could be applicable, follow the instructions below to change the language of your PS5 console to American English and resolve the CE-108255-1 error with Call of Duty Cold War:

If you are still encountering the same CE-108255-1 error while opening or running the game, move down to the next potential fix below.

4. Rebuilding the Database

If reinstalling the problematic game didn’t resolve the issue in your case or you’re encountering the CE-108255-1 error with multiple games, chances are you’re dealing with some kind of database inconsistencies that is interfering with the launch of certain games.

Several affected users that were dealing with the same kind of issues have reported that they finally got the issue resolved after they’ve booted their console in Safe Mode and initiated a database rebuild operation.

Note: This operation will not erase any account-related data, saved games or trophy progresses.

If you haven’t tried this yet, follow the instructions below to initiate a database rebuild on your PlayStation 5 console:

If the same CE-108255-1 error is still occurring, move down to the next potential fix below.

5. Reset PS5 & reinstall system software

If none of the fixes above have proven to be effective in your case, you should also take into consideration that you might be dealing with a firmware-related issue that that is preventing your console from accepting new firmware updates.

Several affected users dealing with the CE-108255-1 that found themselves in this scenario only managed to resolve the issue by resetting their console and reinstalling the system software altogether.

Note: While you can deploy this fix directly from the UI menu of Playstation 5, our recommendation is to do it from the Safe Mode menu and end go for the option that also reinstalls the current system firmware.

But before you deploy this particular fix, you should take the time to back up your saved data on the cloud (or USB stick) and copy the game files on external storage (in case you have a weak Internet connection).

Important: This operation will completely erase any personal user data (including saved games not hosted on the cloud, game files, in-game captures, etc.)

Once you are ready to reset your PS5 and every associated file, follow the instructions below:

If the issue is still not resolved even after you did a complete system reset, move down to the final potential fix below.

6. Disabling HDCP in HDMI Settings (if applicable)

In case you’re seeing the CE-108255-1 error while attempting to capture gameplay via an external capture card, chances are you’re seeing this error due to HDCP (High-Bandwidth Content Protection).

HDCP is a proprietary form of digital copy protection developed by Intel that Sony also uses on PS4 and PS5. Although you should keep this enabled at all times when playing normally, you should ensure that it’s disabled every time you plan on using an external capture card to record gameplay content.

If you want to prevent the HDCP feature from interfering with your gameplay capture efforts, follow the instructions below to disable HDCP from your HDMI settings:

If the same problem is still occurring, move down to the next potential fix below.

7. Get in contact with PlayStation support

If you went through every potential fix above and you’re still seeing the CE-108255-1 when opening certain games on your PS5 system, you’ve unfortunately burned through every conventional fix that a simple user can use to resolve this problem.

At this point, the only way to resolve this problem is to get in touch with a Playstation technician or send your console in for repairs.

But since PS5 consoles are notoriously hard to come by at this point, the preferable course of action is to jump on a call with a PlayStation representative and see if the issue is not related to an account or library issue.

To do this, open the contact page here, expand the drop-down menu associated with PlayStation5 and call the toll-free number under Need to contact us? – This number will change dynamically depending on the country that you’re accessing the page.

Getting in contact with PlayStation

Note: Below you also have the option to initiate a Live Chat, but this is only available with a select number of countries.

Once you get in contact with a PlayStation representative, explain the situation and go through all the troubleshooting methods you went through above.