How to fix PlayStation error code NP-36006-5

Np 36006 5 код ошибки

PlayStation error code NP-36006-5 appears when your PlayStation Network trophy data has been corrupted. To fix the error, you’ll need to back up your save data, then perform a trophy sync. In rare cases, you may need to delete your user account and/or perform a total factory reset.

As errors go, NP-36006-5 is a big one. When this error appears, the PlayStation console will prevent the current user from running any games. To make matters worse, the official solution provided by PlayStation support involves deleting your entire user profile before attempting to sync your trophies.

How to fix NP-36006-5 the easy way

PlayStation error code NP-36006-5 appears when your PlayStation Network trophy data has been corrupted. To fix the error, you’ll need to back up your save data, then perform a trophy sync. In rare cases, you may need to delete your user account and/or perform a total factory reset.

As errors go, NP-36006-5 is a big one. When this error appears, the PlayStation console will prevent the current user from running any games. To make matters worse, the official solution provided by PlayStation support involves deleting your entire user profile before attempting to sync your trophies.

How to fix NP-36006-5 the easy way

Luckily, there is a fix that doesn’t involve deleting your user account or performing a factory reset. However, in order for it to work, you’ll need to have a game on your trophy list without any earned trophies. Here’s how it works:

This solution appears to have been first provided by Around The Home on YouTube. Though it’s not immediately clear why it works, the working theory is that deleting a game from a user’s trophy list forces the system to sync the user’s trophies. Once the sync is finished, error code NP-36006-5 should disappear.

Try the official solution from Sony

If the easy fix featured above doesn’t work, you’ll need to use the official solution provided by Sony Support. This method is much more involved, but it should remove error code NP-36006-5 and let you get back into games.

If this procedure doesn’t fix the problem, PlayStation support advises you to start the system in safe mode, then choose either option six or seven. However, be warned: Option 6 for Initialize PS4 is a factory reset that will delete all user data, while Option 7 will delete all user data and the system firmware. These are drastic steps, so make sure you’ve backed up any important data to USB beforehand.

With a bit of luck, you can fix PlayStation error code NP-36006-5 by deleting the trophy list for a game with zero percent trophy completion. Doing so will force a trophy sync that should remove the error. Otherwise, you’ll need to back up your data, delete and recreate your user account, then log back in.