How to fix Netflix Error NW-2-5

Netflix обнаружил ошибку код nw 2 5

How to fix Netflix Error NW-2-5?

So I turn on my Xbox with the simple idea of relaxing and watching Netflix, but first, the Xbox needed an update which took ages. After all, I installed the update and then tried loading Netflix. To my surprise, I received an error Can't Connect to Netflix NW-2-5.

I tried various methods but none of them helped me to get rid of the issue. This error really drives me crazy, so maybe someone could help me to fix Netflix Error Code NW-2-5 somehow?

Netflix Error NW-2-5 indicates a network connectivity issue that prevents your device from connecting to Netflix. The NW-2-5 error mostly bothers Xbox, PS4, and smart TV users. The problem most likely hides in the connection between:

The key points you must start searching for the cause of this error are your device, your home network, and your internet connection. You have most likely came here after seeing one of these messages:

Couldn't connect to Netflix. Please try again or restart your home network and streaming device. For more information, visit netflix.com/nethelp
Code: NW-2-5

The majority of users report that the issue with Netflix occurs only on a specific device in their home, but not on all of them. Such Netflix error can cause frustration as it is really hard to identify and resolve the issue when there is no way to open the streaming service.

Nevertheless, as the forums on the Internet reveal, Netflix often causes an error code Netflix Error NW-2-5, which is a really annoying and disruptive problem.

Netflix NW-2-5 error can affect various devices. Here’s what you can do to fix it

The research has revealed that the error code Netflix Error NW-2-5 typically shows up on PS3, PS4, Vizio, PS4, Xbox, and similar devices. In the majority of the cases, people report about this error on Sony PlayStation 3, which usually notify that:

We're having a problem connecting to Netflix. Please try again or visit: www. netflix. com/help.

If you are getting this error on PS4, Xbox or any other device, then it means that there is a problem with your Internet connection or DNS configuration. In the majority of cases, turning off BT Parental Controls help to resolve the issue.

To put it simply, there is some kind of obstacle preventing you from connecting to the Netflix successfully. Fortunately, it's not difficult to fix Netflix Error NW-2-5. If you want to find out how to do that, you just have to follow the steps given below.

Approved Ways To Fix Netflix Error NW-2-5

Method 1: Check Internet connectivity

If after all the error code Netflix Error NW-2-5 still hasn't been fixed, you should try the second fix.

Method 2: Bypass your router

For that, you will need an Ethernet cable. In case this will help to reach Netflix, then the problem is clear – the router. To check that, perform the following steps:

In case you detect the router as the cause of the error code Netflix Error NW-2-5, then you have two options – either bypass the router to re-configure router's and DNS settings.

Fix Netflix Error NW-2-5 on PlayStation

Before you do anything, you should unplug your PlayStation 3/4 device from the socket and leave it off for a few minutes. While waiting, you could press and hold the Power button for at least 30 seconds to discharge the device.

Follow these steps to fix the error on PlayStation

If that did not help, you should make sure that the DNS settings are correct. Please follow these steps:

For the wired connections:

For WiFi connections:

Fix Netflix Error NW-2-5 on Xbox and Xbox One

Follow these steps to fix the error on Xbox

For the IP settings, see the section above. To confirm DNS settings on Xbox, perform the following steps:

For Xbox One, perform the following:

Alternative method to NW-2-5 Error fix: turn off BT Parental Controls

If you are a user of BT (Internet provider), it is likely that sooner or later you will receive the NW-2-5 Error. Our research shows that the issue is closely related to BT Parental Controls. Please try the following method to disable the parental controls and access Netflix service again.

The Netflix error code NW-2-5 indicates a network connectivity issue, which means that your device is unable to reach the Netflix service and is a relatively common and difficult Netflix issue to identify and fix. It means that your device isn’t connected to the internet, or there is something preventing the device from connecting to Netflix.

This error code can be caused by a problem with your device, your home network, or with your internet connection.

When Netflix error code NW-2-5 occurs, your device will typically display this message on the screen:

Error code NW-2-5 can occur on most of the devices that have a Netflix app, including game consoles, streaming devices like Roku, Blu-Ray Players, and smart televisions.

This guide works for all devices that can stream Netflix, but there are some specific steps called out for Xbox and PlayStation users.

How to Fix a Netflix Error Code NW 2-5

The specific steps you will need to take to fix error code NW-2-5 may differ slightly depending on the device you are using. For instance, you can’t verify or change the DNS settings on some devices.

To fix a Netflix error code NW-2-5:

Press Try Again on the error screen.

Sometimes, that’s all you need to do.

Restart your device.

If your device has a sleep mode, you will need to make sure that you fully shut down and restart the device. In some cases, you will need to unplug the device for up to one minute after shutting it off.

Check to make sure that your device is connected to the internet.

Some devices have a function that will test the internet connection for you. If your device has no such function, attempt to stream a video or view a web page using an app other than Netflix.

Verify that the network you are connected to supports streaming.

Are you connected to a shared internet connection at a hotel, business, or university? If so, the network administrator may have disabled access to streaming services. Contact the network administrator if you are unsure.

Restart your home network.

Shut off both your router and modem, if they are separate devices. You may also need to unplug them to completely fix the problem.

Verify your DNS settings.

Some devices allow you to check the DNS settings, and some don’t. If you are unable to check the DNS settings on your device, you will have to skip this step.

Try an ethernet connection, or improve your Wi-Fi signal.

Using a wired ethernet connection provides the best streaming experience. If that isn’t possible, reposition your device and router to achieve the strongest Wi-Fi signal possible.

Contact your internet service provider.

If you still have a code NW-2-5 after following these steps, there may be a problem with your internet connection, or your internet service provider might be experiencing a larger issue.

Some internet service providers offer parental controls. You may need to disable the parental controls, or alter the settings, to use Netflix.

Does Your Network Support Streaming?

Some networks disable streaming to save on bandwidth or for other reasons. If you’re connected to the internet through a university, hotel, or another large network, then you will need to contact the network administrator to find out if streaming has been disabled.

If you have your own internet connection, with your own modem and router, then this issue doesn’t apply to you.

How to Tell If Your Device Is Connected to the Internet

Since error code NW-2-5 is a connectivity error, the first thing you need to rule out is an internet connectivity problem. The best way to accomplish this will differ from one device to the next due to the differing availability of troubleshooting tools.

Most video game consoles have an option to test the internet connection. If your device has this type of test, then you will need to run it. If it shows that you aren’t connected to the internet, make sure that your device is connected to the correct network. You may also need to disable and reenable internet connectivity on your device to get things working again.

If your device has no option to test the internet connection, open any app other than Netflix that requires an internet connection to function. If that app is able to access the internet, then you are connected, and you can move on to the next step.

How to Restart Your Device and Home Network

In many cases, simply power cycling your devices will fix a problem like Netflix code NW-2-5. This means you will need to completely shut down your devices, unplug them from the wall, then plug them back in and turn them back on.

Some devices have a sleep or low power mode that they enter when you push the power button or shut them off through an on-screen menu. This is why it’s important to make sure that you actually turn the device off and then unplug it.

Restarting your home network works the same way. Turn off your modem and router, unplug them, then plug them back in and turn them back on. In most cases, between 10 and 20 seconds is a long enough time to wait before plugging your devices back in. You may need to leave them unplugged for up to one minute.

After you have restarted your device and home network, you will need to check and make sure that your device has connected to the correct network.

How to Verify Your DNS Settings

Some devices allow you to verify your DNS settings, which can be helpful in fixing Netflix code NW 2-5. If your device doesn’t support this, then you’ll have to move on to the next step.

Here’s how to verify your DNS settings on a PlayStation 4 (with PlayStation 3 settings in parentheses):

Navigate to Settings.

Select Network (Network Settings on PS3).

Select Set Up Internet Connection (Internet Connection Settings, then OK, then Custom).

Choose Use Wi-Fi (Wireless) if you are connected wirelessly, or Use a LAN Cable (Wired Connection) if you are connected via an ethernet cable.

If you are connected via Wi-Fi:

• Under Use Wi-Fi, select Custom (WLAN section, Enter Manually, then press right on the d-pad to select IP Address Setting)

• Select your Wi-Fi network.

If you are connected via ethernet

• Select Custom (Auto-Detect) for the Operation mode.

Choose Automatic for the IP Address Settings.

Choose Do Not Specify (Do Not Set) for the DHCP Host Name.

Choose Automatic for the DNS Settings.

Choose Automatic for the MTU Settings.

Choose Do Not Use for the Proxy Server (then Enable for UPnP, then save settings with the X button)

Choose Test Connection.

Here’s how to verify your DNS settings on an Xbox 360:

Press the Guide button on your controller.

Navigate to Settings > System Settings.

Select Network Settings.

Locate your network and select Configure Network.

Select DNS Settings > Automatic.

Shut down your Xbox 360, and then turn it back on.

Check to see if Netflix works.

Here’s how to verify your DNS settings on an Xbox One:

Press the Menu button and select Settings > All Settings.

Select Network.

Select Network settings.

Select Advanced settings.

Select DNS settings.

Select Automatic.

Press the B button.

Check to see if Netflix works.

Improving Your Internet Connection

In some cases, simply improving your internet connection will fix a Netflix code NW-2-5. The way to do this is to make sure that your device has the strongest connection available.

Although it’s possible to stream video from services like Netflix over Wi-Fi, a poor signal, congested network, or a lot of interference from other nearby networks can result in a lot of problems. The easiest way to totally remove these problems is to use a wired connection.

If it’s at all possible, try connecting your streaming device to your router with a physical ethernet cable. Some devices don’t have an ethernet jack, but you can usually purchase a USB-to-ethernet adapter dongle for these devices.

Another way to rule out a poor internet connection is to connect your device directly to your modem with an ethernet cable and take the router out of the equation. This isn’t a permanent fix, since you won’t be able to connect other devices or use your Wi-Fi until you reconnect the router.

If the code NW-2-5 goes away when your device is connected directly to your router, then the problem is in your router or your Wi-Fi signal strength. Try re-positioning your router and device so that they are close as possible, and remove as many obstacles as you can.

Contact Your Internet Service Provider For Additional Help

If you follow all of these steps, and you still have a Netflix code NW-2-5, then the only option left is to contact your internet service provider. You may have a hardware issue with your modem, router, or streaming device, but it’s more likely that there is a problem with your internet connection.

In some cases, Netflix code NW-2-5 can even be caused by problems with your internet service provider itself. These issues are typically resolved when the internet service provider fixes the problem with its equipment. If you wait a while, and the problem mysteriously fixes itself, then your internet service provider was probably to blame.